If you are not totally satisfied with your product, you are always welcome to send it back to us for a full refund.
If you would like to initiate the return process, first we need to know whether you placed your order through our website or through Amazon.
For orders placed on Amazon, please initiate the return through Amazon directly and they will take care of the refund.
For orders placed on our website, please mail all returns to:
Epic Water Filters
Attn: Returns (Order number)
6333 Dry Creek Parkway Dock B
Niwot, CO 80503
Once we receive your item, we will refund you asap. We are sorry that we cannot cover the shipping cost for returns.